When clients come to me for help in the challenging domain of Information & Knowledge Management, they have already begun to realize the importance of keeping informed of relevant and critical information as it is created and finding the right existing information quickly and easily. As the organizations grow and the information at their disposal skyrockets, discerning customers understand how dearly non-optimal management of information is costing them.
Effective management of archived knowledge and processes related to the dynamics of information exchange are essential keys in facilitating the sharing of information and harnessing the knowledge and experience of an organization’s workforce. There is often too much duplication of effort, failure to capitalize on existing competences, and lack of synchronization of changing information and dynamics of decision taking.
The challenges of sharing information and managing knowledge
Facilitating taking informed decisions
As an organization gets larger, it is often said that the left hand does not know what the right hand is doing. Different directorates may need to make decisions and take actions related with their own domains of responsibility, but affecting the same subject or recipient. Without coordinated information exchange the recipient may end up receiving contradictory or incoherent instructions. There is often a need for coordinating activities between disparate parties in the organization, but there is no process in place to flag such dynamics in a timely manner so that the necessary information is exchanged before action is taken. Managing practical information exchange without flooding the involved parties with a deluge of information while ensuring that necessary mandatory processes are in place to ensure coordination where it is necessary is one of the existential challenges of information management.
Finding what you need to know
With the mounting deluge of data, finding what one needs is becoming increasingly frustrating. Data is often distributed in different repositories across organizations and servers, often based on different platforms and tools. Documents and data are based on scores of different formats, requiring different tools to open or view them. All told, the situation is more than often a chaotic nightmare for the user.
Understandably, organizations often wish to keep some of their legacy project, data and document management systems, but at the same time aim to increase their efficiency, and, if possible provide the user with a simple one-stop ‘access to everything’ interface. Our experts are quite familiar with this situation and we have found that by complementing and extending existing systems with the addition of some specific tools can be a good approach towards resolving these problems.
Very briefly, we have found that there are several critical areas that must be optimally and elegantly dealt with in order to facilitate sharing information and knowledge in an efficient and timely manner.
Our team of experts have reviewed a number of solutions and we have identified what we are certain are the appropriate solutions for a large organization, government agency or company. Instead of going into great detail here and providing detailed documents, we have found that potential interested parties are pleased to have an online remote demonstration of the capabilities of our solutions, thus avoiding time-consuming meetings, travel, and PowerPoint presentations, all of which take much time of all parties. We would therefore be pleased to arrange a remotely administered demo of these tools in a non-bureaucratic manner without any obligation.